We are Capacity: the public services lab

Public services are best delivered by the communities they serve. We’re building a better society by helping commissioners design services and processes differently and supporting ventures to start-up, grow and win funding.

Announcement regarding ongoing COVID-19 outbreak:

Following government guidelines, as of 17 March 2020, Capacity has suspended all non-essential face to face activities and closed the main office on Queen Avenue.

As an organisation, we are, however, dedicated to providing our clients and partners with continued support through business-critical face-to-face meetings, remote support, utilising video calling and online communication where possible. The brilliant organisations we work with will remain our top priority in the coming weeks and months of uncertainty and change. As a people-focussed organisation we are reassured that the determination of our communities will see us all through this difficult time.

We do plan to deliver our services to clients as normally as we can and if there is additional support or advice that you need during this challenging time, please do get in touch and we will do our very best to help you.

If you are usually in touch with an individual member of the Capacity team, then please continue to be over the phone, through video calling and email. If not, please e-mail grace.nolan@capacitylab.co.uk or call 07446663011.



"It has been great so far working with Capacity. They bring an objective, questioning eye to our work life and have the time and space to think through potential solutions for the benefit of us all. We can be honest with them about our pressures and struggles which really helps."
- Dr Lucy Joyes
GP Rutherford Medical Centre
"I would recommend any organisation that wants to develop and grow to work with Capacity because they have an expert team that will provide support, advice and guidance; they are also an incredibly lovely bunch."
- Carol Hamlett
Managing Director, Transforming Choice
"When you’re at the top of an organisation it can be difficult; sometimes you need validation that you’re not going mad. Others might get that from [their] Board; I get that from Capacity."
- David Osborne
Managing Director, Catalyst Choices CIC
"We’ve still got our identity… [Capacity] never forced us to be an organisation who we don’t identify with. Capacity knows our limitations but helps us come on a bit more; to make changes that mean we make progress. I can't sing their praises enough!"
- Sue Robinson
Centre Manager, Kensington Fields Community Association
"Working with Capacity has been hugely beneficial. It’s great working with people who really get it and who share the vision and passion to make a difference."
- Karen Sankey
Clinical Director, Community Care Collaborative CIC
"Thanks to Capacity we have a contract with the local authority and a steady monthly income which means we can concentrate on supporting the people we work with."
- Carol Hamlett
Managing Director, Transforming Choice

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Contact us

We are eager to speak to people about new projects so please use the form below to start the conversation.

Capacity: The Public Services Lab
Suite 3A,
Queen Insurance Building,
24 Queen Avenue,
Liverpool,
L2 4TZ

Email: Grace.Nolan@capacitylab.co.uk
Telephone: 0151 305 1045

CPD Accreditation Group | #776783