Where it all began

In 2015, Capacity won Big Society Capital’s Business Impact Challenge, which led to our official incorporation in 2016 by partners Catch22, Interserve PLC, Big Society Capital and Amberside Advisors Ltd. The Capacity team then went on to win the ‘Innovative New Idea’ award at the Finance for the Future Awards 2016. The award celebrates the year’s most innovative new idea with the potential to have a tangible impact on society, in line with the United Nation’s Global Goals for Sustainable Development.  

Since then, we have secured more than £38.5 million commissioned contracts and £1.5 million in grant funding for charities and social enterprises in England and Wales. In early 2019, Big Society Capital committed to a second-round of investment of £800,000.

Capacity’s Chief Executive, Chris Catterall, served on the 2018/19 panel for The Guardian Public Services Award and in March 2019, we were added to the NatWest & Pioneers Post Social Enterprise 100 List for the first time. 


At Capacity, we work with brilliant organisations, not perfect organisations; those who have a clear motivation to deliver positive impact and improve the lives of people in communities, with honest leaders. 

We work to increase the capacity of these organisations by offering a diverse range of expert services to support different needs. 


Our approach
is based on:

It is our values, expertise and relationships with socially-minded organisations, commissioners and funders that offer a unique position to the organisations that we support. 

Listening to communities to understand what services the public need

Collaborating across sectors; the challenges we face can’t be solved by one sector alone

Tailoring support to charities and social enterprises regardless of what stage of development their organisation is at

Our team

Our team is based in the Queen Insurance Building in Liverpool City Centre, with decades of experience between us working in Merseyside, North Wales and beyond.  

Click a team member of the team to find out more about their background.

Hetty Wx1

Roseanne Broadley

Executive Assistant

Chris Catterall

Chief Executive

Sophie Clarke


Alice Green

Communications Project Manager

Alison Hill

Development Manager

Philip Hill


Peter Hughes

Impact Manager

Jenni Kirkham

Project Manager

Emma Lord


Natalie Mansfield

Project Manager

Luke McConkey

Graphic Designer (Associate)

Sarah Morris

Director of Finance

Grace Nolan

Director of Operations
Peter Hx1

Paul Simon

Children's Development Manager

Francesca Smith

Project Coordinator

Rachael Stott

Director (Associate)

Toni Verburg

Finance Coordinator
_16_Chris W

Chris Witterick

Partnerships Manager


Capacity has taken some time to consider the importance of making a position statement on this matter. As an organisation, we are wholly anti-discrimination, and will always remain an Equal Opportunity Employer.

In June 2020, to an extent on the back of the upswelling of protests in support of Black Lives Matter, we established our Diversity & Inclusion (D&I) working group. We realised this was overdue, but that the working group would be the first step to making sure that we, as both an organisation and as individuals, are doing as much as we can in support of those who experience discrimination, whether that be in their workplace, public spaces or perhaps when accessing vital public services. We consider discrimination based on the nine protected characteristics of the 2010 Equality Act.

The purpose of the group is to explore how Capacity can improve its commitment to diversity and inclusion and make recommendations to senior leadership and the Board so we can turn this commitment into action. We are a learning organisation, and this extends to diversity and inclusion; we are all striving to be better, both as individuals and as an organisation. We recognise that this is a gradual process which requires, first and foremost, the right mindset and a willing to learn and grow.

Crucially, by improving our own diversity and inclusion practices, we are improving the services we provide to our clients, and the difference we can make to the lives of people in the communities we serve.

If you have any comments or questions for Capacity on the subject of Diversity & Inclusion, in the first instance please contact Natalie, our Diversity & Inclusion Working Group Lead, via Natalie.mansfield@capacitylab.co.uk.


Chris Catterall, Chief Executive, September 2020